11/04/2010
"I would like to thank all of you for making the Healey project run smoothly. Usually we only hear about all the things that go wrong on a job, but this time it was different. The Healey residence is a great example of what some teamwork and communication can do. I look forward to having all of you work on future jobs that Route 9 Design and Build are involved in. I hope you all have a great summer and am sure we will all work together again soon."
- John Landry- Route 9 Design & Build, Inc.
04/25/2008
From a submitted survey form: Scheduling and Delivery Performance marked Excellent - "Wow! We were not sure the tight schedule would all work out, but everyone came through!: Appraisal of Your Builder marked Excellent - "Paul Bassett- phenomenal service!! We are so pleased." Overall Sales Appraisal marked Excellent - "Steve was the magic ingredient we had been lacking in the past to start to turn our dream into a reality. His patience is worth its weight in platinum... or gold! Fabulous site visits- twice! We will send photos."
- 'Nantucket' customer in Islesboro, ME
12/26/2008
"Dear Chris (Sales Representative), I have had this (survey) form on my desk for months and have not been ignoring it but just put off sending it in. I have only high praise for our entire building process with Habitat. I don't think a form can convey that. From our first meeting with you through the entire house building, every experience with you and Casey has been excellent. All of the suggestions you and Casey made resulted in improvements in the house design. While the house was going up, I could see tiny details that I thought reflected on the thoughtfulness and thoroughness of the Habitat design. I think there was only one problem the builders had with one post that was easily clarified by contacting you. Most important, the house is solid and beautiful. I can't tell you when it will ever be finished in terms of actual trim around the windows and baseboard, but even in its unfinished state it is always a satisfying building. The posts and beam and central wood ceiling look fantastic! If I could change one thing, it would just be that Habitat has a list of builders to recommend. We would have definitely gone with an experienced builder instead of our rather bumbling contractor. Again, this is no reflection on the quality of your product, which I would rate as excellent. If we ever build again, I will not hesitate to come to you with a design. Thanks for everyone's excellent work!"
- Custom Home customer in Cushing, ME
03/13/2009
"I could not be happier with the choice I made over a decade ago to improve my home and quality of living space by going with Habitat. I have not experienced a single issue with the additions. The new loft area is coming along, slow but will get there. I couldn't be happier with the way my little shack in the woods has developed. And I owe it all to your great product and service. As far as the referral program, I hope I can turn some folks on to your company! For the compensation, I would prefer to get store credit! You know I will be back when it comes time to gut the kitchen!!"
- Three-time Addition customer in Shirley, MA
10/15/2010
"Our job was probably atypical for your company, but the end result is exactly what we wanted and fits so well into the original house that it is very much an enhancement rather than 'an addition. The place looks better with the library than it did without it."
- Custom Addition customer in Wheelock, VT
06/17/2010
"I would like to tell you how delighted my wife and I are with the fine service, materials, and personal assistance that we enjoyed as your clients and customers. The personal attention and assistance that we received from David Rohrs and your design group was outstanding. And we are particularly grateful to David for recommending Mr. Nick DiSantis of Pine Ridge Construction Co. to actually build the addition to our home. Nick DiSantis and his crew are, in my opinion, the finest, most dependable, honest and thoughtful group of folks that anyone could hope to employ. Their work was impeccable, their suggestions and recommendations thoughtful and insightful, and the finished product beautiful. We were away for most of the time that construction was accomplished. When we returned, we were more than pleasantly surprised and delighted with everything that Mr. DiSantis and his crew and sub-contractors had completed. The project was on schedule and within budget as well. Thanks again to everyone involved in the planning and execution of this beautiful new addition to our home."
- Addition customer in Becket, MA
08/02/2011
"Chris Sexton (sales representative) was wonderfully patient with us over the years. Casey (designer) was invaluable with many changes to the design. Everyone we spoke to or worked with at Habitat Post & Beam was professional and knowledgeable- great staff- great product. We would recommend in a minute!"
- "Prow" customer in Halcott Center, NY
04/11/2007
"Hello Jason - we are happy to let you know that our Habitat home has achieved the ENERGY STAR Qualified Home rating through the Efficiency Vermont program. It has received an energy efficiency score sufficient to be recognized by the EPA and DOE as ENERGY STAR qualified. I'm sure this is due in large part to the quality materials provided by Habitat. We will also get a nice rebate on energy-efficient items we installed, such as heating system, lighting and appliances. Want to proudly pass this information along to you. In addition, we have been very comfortable all winter. Just a little tired of the snow that keeps hanging on in April!!! We are continuing to work away at the interior finishing, enhancing the already beautiful posts and beams. Yes, we are still very pleased with our new home and can hardly imagine it was just a year ago that it was still a dream in its final planning stages. Thanks again for a great product. You may pass this information along to Peter and Don."
- Custom Home customer in Saint Johnsbury, VT
06/25/2002
From a submitted survey form: "Dave took us to see many houses under construction, showed us plans and described many aspects. We especially thought the framing - without structural insulated panels - was a real differentiation. Dave brought that to our attention. Also, our designer was fantastic. She answered all of my many questions - and we had plenty - as this was the first house we built."
- Custom "Saltbox" customer in Stockbridge, MA
03/04/2002
From a submitted survey form: "Would highly recommend - the finished room is better than we ever expected. We are pleased beyond words and if anyone wants to see the completed room have them come and see it - very welcome. P.S. if you want to use this for a picture in your catalog, I have no objection - it is a showpiece!"
- "Conservatory" customer in Acton, MA
12/22/1992
"Dear Mr. Rohrs: I recently visited with (your past customers) in Benson, NY who are completing a home purchased from Habitat. Both indicated that they are more than satisfied with the materials, craftsmanship, and service they received from your company. Since he has spent fifteen years in the construction business, his recommendation is all the more positive. I am looking forward to hearing from you and doing business with Habitat." FYI - we shipped this gentleman his own Habitat home in 1993.
- "Nantucket 3 Bay" customer in Johnstown, NY
01/03/1993
"Dear Dave: We're in! What a wonderful home, and though not yet settled, feel comfortable and cozy in our new surroundings. We welcome a visit from you to see the finished product. Final furnishings will not be in for several months, but you would be able to get a good sense of what it will ultimately look like. Hope your holidays were joyous and healthy, and that the new year brings a building boom!"
- Custom Home customer in Northville, NY
12/02/1995
"Dear Steve: As it gets toward the holiday season we are now getting a chance to really enjoy our newly completed Habitat/American Barn room. It is great fun to look out the expanse of windows at snow flurries, while we stay warm and draft free in the new room. From the beginning of this project my wife and I were very impressed with your company's willingness to redesign and modify the plans for the addition until it reflected just what we had in mind. When the material arrived, on time, everything was of the highest quality, packed securely and easily checked against the Bill of Material, which you provided. During construction if we, or the contractor, had a question you or other members of your company always responded promptly with a clear answer. Throughout this project, we have been very pleased with the relationship we have had with Habitat/American Barn and particularly with the end result."
- "Palladian" addition customer in Mashpee, MA
02/05/1998
"We love our Habitat home. We live in a modified Country Lane style home and receive many positive remarks about our home. We have just re-stained the exterior with an opaque stain in a putty green color, and the trim in a light beige with a raspberry color front door. Since our paint job, many local builders have inquired about our home. We live in an area in New Jersey that is rural with many dairy farms. Our home reflects the casual style of living that represents our county. I see many bi-level homes being built in our area with vinyl siding and treated wood decks and stairs. I am so happy when a builder knocks on our door and asks us about our unique home. I must say that we will not be interested in building another new home, since our family is VERY happy with our home. I will send you a picture in the mail. Thank you for producing such a quality home!"
- Custom "Country Lane 1600" customer, Wantage, NJ
12/02/1999
From a submitted survey form: "Our friend, Rick Hudson, owner of Relay Electric in Chestertown offered to show us some Habitat projects that were in progress last autumn. We purchased waterfront property, met Alan Chamberlin, and will hopefully be moving into our new home in January! So far my wife and I are super-pleased with the entire experience - Habitat, Rick & Alan have earned a satisfied customer."
- Custom "Prow" customer in Rock Hall, MD
11/06/1999
"Dear Peter and Habitat Associates, Sometimes I can't believe how fast time flies. I have been in my house for 1.5 years now, and am finally getting around to sharing the images of its final form (the landscaping just got finished this last spring, whew!). In advance, I thank you all for your help in making my dream home a reality!! I am very blessed to have such a wonderful home!!! Your assistance in making this home a reality was invaluable and I thank both Dave and Peter for their personal assistance through this project! Truly it is a beautiful and unique home, sitting on 4 acres of land in the Southeast corner of Kansas. Best of luck in your future endeavors and I am always happy to share my personal stories with any potential buyers. It also occurs to me that my house might make a very nice example for a future Habitat brochure. I am extremely proud of how it turned out and would like to share my experiences with others. Thanks again for your valuable help and assistance and please feel free to contact me if you have any questions or would like to comment about my home!"
- "Arched Barn" customer in Pittsburg, KS
11/29/1995
"Dear Steve - The house is a pure pleasure to look at and to live in - both from inside and out! And incredibly easy to maintain and to heat. Really unusual was a completely unsolicited compliment from our general contractor - a true perfectionist - about the quality and accuracy of the construction materials you provided. Once again - we love the house! P.S. - the pictures certainly do not do it justice"
- Custom Home customer in Wysox, PA
01/09/2009
"From our first meeting with you through the entire house building, every experience with you and Casey has been excellent. All of the suggestions you and Casey made resulted in improvements to the house design. While the house was going up, I could see tiny details that I thought reflected the thoughtfulness and thoroughness of the Habitat design. I think there was only one problem the builders had with one post that was easily clarified by contacting you. Most importantly, the house is solid and beautiful. I can't tell you when it will be finished in terms of actual trim around the windows and baseboard, but even in its unfinished state it is always a satisfying building. The posts and beams and central wood ceiling look fantastic!"
- Custom Home customer in Cushing, ME
05/11/2006
"Compared to what we have heard from others who had built a house, our experience was quite positive. I'm happy to have worked with you."
- Custom Home customer in Monterey, MA
06/15/2005
"Dear Dave, We would be remiss if we did not, first of all, apologize for taking so long to write you to tell you how very pleased we are with the product and with the installation of our three-season room. Since the beginning of April, when the weather started to become warmer and we finished furnishing the room, we have enjoyed it immensely. We sit back and say 'why didn't we do this sooner?' We must tell you that Kim Lincoln (builder) and his assistant Jim always acted in a professional manner, worked very hard, and the finished product is just beautiful. We told Kim that he is always welcome to bring anyone over to see the room if there is ever a need. It was a nice experience working with you, and of course with Kim and Jim. The room is a beautiful addition to our home and we consider it money well spent."
- Custom Addition customer in Slingerlands, NY
03/21/2002
"100% satisfaction with our 28'x42' addition (plus garage). Ken Coons (builder) and crew did a fantastic job working long hours through incredible summer heat. Nice group to have around every day. Exceptional talent and ability. Habitat gets an A+!"
- Custom Addition customer in West Charlton, NY
11/17/2011
"Excellent quality, builder was impressed with quality of materials. Would recommend Celebrity Builders to your future customers. The builder was able to get questions, material, etc. with no problems. Great experience!"
- "Custom Homestead" customer in Hampden, MA
10/06/2000
"Dear Sir: Sorry it took so long to return this questionnaire, but we have so many people wanting to see the fantastic addition, we are exhausted. Except for the fact that when guests come in, we do have a hard time getting them to leave. We are more than happy with our entire experience, from start to finish. From the time we met David and Tabor (Tabor Construction, Lake George, NY) at the Albany Home Show to the day we went up to the open house at Tabor's house to see the quality of your work, to our completed addition by Kim Lincoln (builder), we love it. First, the honesty of Tabor in telling the truth that he as just too busy this summer to take on our project. Then he brought in and recommended Kim Lincoln to do our addition. Not enough can be said for the quality of work that was provided by Kim and his team. This entire job is as close to perfect as any I have seen. There was never a problem with any small changes that we wanted to make. Such as when we decided to change from sheetrock on the inside walls to tongue and groove soft maple with red oak for our window casings. This meant a lot of fine cutting and fitting, as our room is mostly windows and doors, but nothing was a problem. Kim even set the interior wood on the walls in a couple of different designs so Jan and I could look at it and be sure of the way we wanted the walls done. Since Jan is a stay at home mom and was there most of the time Kim and his team were working, she never once heard a bad word from any one of the team. I truly feel this is very commendable in today's world. Kim also stopped at my office one day a couple of weeks after he completed the job just to see if there was anything that we noticed that was not perfect. Our house is always available to any of your people to show or just call and send in your prospects, for they will be sold by Jan and me; the best salesperson is a satisfied customer. I have been selling heavy trucks for over 37 years and know how to sell, I think. Thank you again for a perfect experience."
- Custom Addition customer in Slingerlands, NY
10/05/1999
"I think you have excellent people that above all else know how to treat people. Home building is fun, but given the costs it is scary and an emotional roller coaster. I felt like all of you wanted to fix whatever was wrong and were always respectful and courteous. There were some problems, such as mis-cuts, etc., but you never defended the mistakes; you promptly acknowledged them and worked to a solution. I might suggest when doing distant jobs you consider negotiating with a local yard to supply missing items (nails, plywood, etc.). I'm sure up front you could get a good price and would simplify some problems. We are still planning on Thanksgiving dinner in our new home (at least Pat is). We will send you an invitation to our holiday open house. You are good people with an excellent company. I wish you financial success."
- "Sunset 3" customer in East Jordan, MI
03/29/1999
"We are very pleased with your product, service and perseverance. Dave Rohrs was extremely helpful. It's nice to have a builder who's worked with your kits before. We're about 60% complete and it's a meticulous and superb job that John Gordon (builder) has done thus far. We would highly recommend both Habitat and John, particularly as a pair. John tells us it's the best kit he's worked with. Everything looks great to us. We can't imagine working with a better builder."
- Custom "Prow" customer in West Bath, ME
01/19/1993
"We have not been disappointed. A few parts were back ordered and came promptly via UPS. Peter (builder) is an excellent carpenter. This was his first Habitat product. Mr. Goodyear (trucker) arrived right on schedule and was most pleasant and helpful. Unloading time just 45 minutes. John Flemings (rep.) was very knowledgeable about the product, but more importantly he instilled in us a confidence in dealing with Habitat and your product."
- "Solar Room" customer in Brewster, NY
11/09/1989
"I would also like to put in a good word not only for Steve (rep.), but also for Don Gibavic for his patience and understanding during the design 'detail' phase. It is a very emotional time for the buyer and being able to 'change your mind' many times and have Don still going along saying 'no problem' made me feel comfortable. The initial site visit with a potential customer is an effective sales tool in initiating a relationship early on. Steve is good for always returning that phone call ASAP, getting that PE stamp when needed, etc. Good on details."
- American Barn "Colonial" customer in Wakefield, RI
05/19/1994
"The product, presentation, production, delivery and execution went far beyond what I expected. Anytime we can assist you in a sale, be it a reference or a home showing, please contact us."
- Custom Home customer in Delmar, NY
10/15/2007
"Dear Peter, It has been a delight to build our Habitat Post and Beam home. As you know, we are not professional builders and what a sense of accomplishment we feel when we stand back and look at our structure and say we did that ourselves. It was a pleasure to put together posts and beams that fit perfectly. The materials provided are first rate, and our home will be solidly built. When we had questions at the site, Habitat was always available to answer our questions. We would recommend Habitat to anyone thinking of building a timber frame home. I've enclosed some pictures of our progress. We'll stay in touch."
- Custom Home customer in Indian Lake, NY
02/10/2012
From a submitted survey form: "Habitat made tight delivery schedule by using multiple deliveries. All timbers were of high quality; one or two extra cuts required, with no major impact to project. Chris Sexton (rep.) is great to work with. I would recommend him to friends and family. Thank you for making our post and beam dream house a reality. We were and continue to be impressed with Habitat's quality and customer service. My wife and I are both engineers, and not the easiest customers to satisfy. Habitat has exceeded our expectations. Thanks!"
- Custom Home customer in Windham, ME
© 2012 Habitat Post & Beam, Inc. · 21 Elm Street, South Deerfield, MA 01373 · (800) 992-0121 · info@postandbeam.com